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CUSTOMER CARE

Who are we?
We are a team of computer and internet professionals trained to support our customers in all matters relating to TerraNet. Our support is of the highest standard that you can get over the phone, not only in Lebanon, but all over the world. Our support is not limited to the phone since we also provide on site and walk in support to all our customers. Our goal is to make sure all our customers are up and running without any problems. We highly value our customers' satisfaction and understand each customer's needs and requirements. .

The Customer Care Department is open 7/7 days a week 24/24 hours. You can contact us by phone on 1293, email at
care@terra.net.lb or send us a fax at 01-565 187. Our offices are located at Nassar Center, 6th floor (behind the MTC Touch building), Charles El Helou Avenue, Rmeil.

Walk-In Technical Assistance
You can bring in your computer for installation at our offices. Please schedule an appointment by calling us on 1293.

On Site Installation
We can come to your premises and assist you with all the necessary configurations needed to access TerraNet and all its services. Please schedule an appointment by calling us on 1293.

Please send your comments/suggestions directly to the manager ccdmanager@terra.net.lb





TerraNet is the Only ISP in
Lebanon to be awarded the ISO
9001:2008 certification
iso
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