Mailfilter

Frequently Asked Questions (FAQ)

  * What is TerraNet Mailfilter service?
  * What is Spam?
  * What is Phishing?
  * What are “Potentially unwanted programs”?
  * What is “Unwanted content”?
  * Could I lose legitimate mail in this process?
  * I don't like this mail-filtering service, can I disable it for my mail?
  * Can I disable virus-filtering service as well?
  * I received an email tagged [spam] what do i do?
   
  What is TerraNet Mailfilter service?
  TerraNet Mailfilter service is a filtering service which intelligently analyses all messages and filters out all spam messages. So you will NOT get those annoying messages in your mailbox. It also detects and deletes automatically all e-mail messages that are infected with viruses.
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  What is Spam?
Spam is all unsolicited commercial and advertising e-mail messages you never asked for, which you receive from people you don't know. It usually contains advertisements on various products and services
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What is Phishing?
Phishing are email messages that appear to be from legitimate sources (for example, a bank), but that contain deliberately misleading information, and often try to get information from you that can be used fraudulently.
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  What are “Potentially unwanted programs”?
These are programs that perform unauthorized and often harmful or undesirable acts on your computer.
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What is “Unwanted content”?
  These are email messages that are considered to contain unwanted content, such as offensive words.
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  Could I lose legitimate mail in this process?
  Although it is highly unlikely that the filtering service will mistakenly identify your legitimate mail as spam, but the possibility is still there. If you feel that you cannot tolerate losing any message, you can disable mail filtering service for your mailbox. See next question below.
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I don't like this mail-filtering service, can I disable it for my mail?
  Yes, you can go to TerraNet account page, and access your account using your TerraNet username and password. One of the available options is to disable your mail filtering service. When you use this option, your messages are still analyzed, however SPAM messages will not be quarantined, rather they will be tagged [spam] in their subject.
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  Can I disable virus-filtering service as well?
  No, you can only disable spam filtering only. Virus filtering cannot be disabled in order to protect your mail from any virus infected messages.
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  I received an email tagged [spam] what do i do?
  This means that our mail filter recognizes this email as spam, and you have disabled your mail filtering. In this case, our mail filtering server will mark the subject of the message with the special tag [spam]. You can either delete or keep such messages in your Outlook mailbox.
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